NCFE CACHE Level 2 Certificate
Customer Service for Hospitality
- Overview
In the hospitality sector, staff are often the forefront of the business and first impressions are vital.
It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
- What you will learn
This free course is split into 4 manageable units:
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
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Benefits
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Know about food allergy and intolerance requirements
- Learn at a time that suits you without the need to attend college
Fully funded subject to meeting the eligibility criteria:
- Been in the UK or EU for three years for purposes other than study
- 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
- Not on an apprenticeship
- Not completed any part of the course before
Excluding the following devolved combined authorities: Liverpool, Manchester, Sheffield, North Tyne, Bristol/Bath & West Midlands.
Delivered by Learning Curve Group (LCG) – national training and education specialists.
- Online
- Paper based learning is considered under special circumstances
Your government-funded course will take 6-10 weeks to complete.
NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.
Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)
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