NCFE CACHE Level 2 Certificate
Customer Service
- Overview
In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
- What you will learn
This free course is split into 3 manageable units:
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
-
Benefits
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
Fully funded subject to meeting the eligibility criteria:
- Been in the UK or EU for three years for purposes other than study
- 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
- Not on an apprenticeship
- Not completed any part of the course before
Excluding the following devolved combined authorities: Liverpool, Manchester, Sheffield, North Tyne, Bristol/Bath & West Midlands.
Delivered by Learning Curve Group (LCG) – national training and education specialists.
- Online
- Paper based learning is considered under special circumstances
Your government-funded course will take 6-10 weeks to complete.
NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.
Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)
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