In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
This free course is split into 3 manageable units:
Fully funded subject to meeting the eligibility criteria:
Excluding the following devolved combined authorities: Liverpool, Manchester, Sheffield, North Tyne, Bristol/Bath & West Midlands.
Delivered by Learning Curve Group (LCG) – national training and education specialists.
Your government-funded course will take 6-10 weeks to complete.
NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.
Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)
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