NCFE CACHE Level 2 Certificate

Improving Service User Experience in Health and Social Care

Interested in studying one of our customer service courses?

This course is ideal if you are currently working, or are looking to work, in a customer-facing role in the health and social care sector.

This course will equip you with a detailed understanding of customer service in health and social care, effective communication and teamwork in health and social care settings, and the needs of customers who access health and social care services.

Upon completion of this course, you could complete one of our other customer service courses, or you could complete one of our health and social care courses.

This free course is split into 4 manageable units:

  1. Preparing to deliver customer service in health and social care settings
  2. Effective communication for health and social care
  3. Understand the specific needs of customers accessing health and social care services
  4. Teamwork in health and social care settings
  • Learn from your own home, in your own time
  • Achieve a nationally recognised level 2 qualification
  • Access to award-winning learning and assessment materials
  • Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries

Fully funded subject to meeting the eligibility criteria:

  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before


Excluding the following devolved combined authorities: Liverpool, Manchester, Sheffield, North Tyne, Bristol/Bath & West Midlands.

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper based learning is considered under special circumstances

Your government-funded course will take 6-10 weeks to complete.

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA)


Browse all free courses...

Our free courses are fully accredited by NCFE and successful completers will be awarded a nationally recognised qualification.

Sign up for email alerts

This website uses cookies to ensure you get the best experience on our website. View our Cookies Policy